Warranty/Information

CoolCostumeShop.com is an Internet retailer of Rubies Costume Company, Inc. and Leg Avenue, Inc. products. We are not the manufacturer of these products. In no way may CoolCostumeShop.com be held liable for misuse of these products.  This warranty does not cover claims for damage due to abuse, neglect, alteration, shipping or damaged packaging.

Rubies Costume Company Inc. (Please contact Rubies for manufacturer's defects and claims - CoolCostumeShop.com is not responsible for Rubies defects and claims)

Rubies will, within reason, work with our customers on costumes and accessories that are deemed to be defective. Again we are not the manufacturer we are just a retailer, we do not handle Rubies defects or claims.

Contact the Rubies Costume Company, Inc. at 516-326-1500 for Rubies product defects and claims.

Note: CoolCostumeShop.com and Rubies are not responsible for shipping costs on defects or claims.

Leg Avenue, Inc. (Please contact us for manufacturer's defects and claims - CoolCostumeShop.com is responsible for Leg Avenue, Inc. defects and claims)

CoolCostumeShop.com will, within reason, work with our customers on costumes and accessories that are deemed to be defective.

Contact CoolCostumeShop.com at 877-838-9950 for Leg Avenue, Inc. product defects and claims.

Note: CoolCostumeShop.com and Leg Avenue, Inc. are not responsible for shipping costs on defects or claims.

Returns/Refusals

Note: CoolCostumeShop.com is a reseller of the Rubies Costume Company, Inc. and Leg Avenue, Inc. product lines. If you did not purchase your item(s) from this website or one of the CoolCostumeShop.com customer service representatives please refer to the retailer you purchased your product from.

ATTENTION!!! NO RETURNS, REFUNDS OR EXCHANGES ON COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!!

AGAIN - THESE ARE COSTUMES... THERE WILL BE NO RETURNS, REFUNDS OR EXCHANGES ON COSTUMES OR COSTUME ACCESSORIES. ALL SALES ARE FINAL!!!

If you refuse shipment on an order, the order will be returned to CoolCostumeShop.com. A 20% Restocking Fee Will Apply To All Refused Merchandise! We will NOT refund shipping charges and you will be charged for return shipping charges.

Errors & Changes

Shipping errors will be charged to your account in all cases except those that occur as a direct result of our processing procedures. Shipping errors include shipment refusals, incorrect address, address changes, order changes and failed delivery attempts. Charges incurred from shipping mistakes include return postage/freight costs, $10.00 per address change/correction, costs for refused shipments, costs for lost shipments and any costs for reshipment. A 20% restocking fee will be subtracted for all returned orders that are refunded to a customer due to any of the errors stated above.

Canceled Orders

In an effort to get items to our customers as quickly as possible CoolCostumeShop.com processes orders 24 hours a day, 365 days a year. Orders are usually shipped the same business day (Monday, Tuesday, Wednesday, Thursday, Friday - excluding National Holidays). Items are picked up by our delivery carriers multiple times each business day. If an order is canceled after it has been processed (meaning the label has been printed, it has been boxed and is on a shipping dock waiting for a delivery carrier) CoolCostumeShop.com will only issue a partial refund. A 20% restocking fee will be subtracted for all canceled orders that are refunded to a customer after being processed. If an item has already been shipped the order can not be canceled. You will have to refuse the order and abide to the Returns/Refusals policy listed above.

Lost/Stolen/Misdelivered Packages & Claims

Please track your package(s) before you contact CoolCostumeShop.com about a lost, stolen or misdelivered package(s). When your item is shipped you are emailed the tracking information. If this information is not in your "in box" please check your "SPAM or Bulk Email" folder. Sometimes our delivery carrier will hide packages at the delivery location so they are not visible to the public; please check around your entire location if the delivery carrier’s tracking information says your package(s) has been delivered.

If our delivery carrier claims that your package(s) has been delivered and you do not have your package(s); meaning it has been lost, stolen or misdelivered you need to contact CoolCostumeShop.com via email support@coolcostumeshop.com so we can try to locate the package(s). Please provide us with your complete contact information and order number. Once you have contacted CoolCostumeShop.com you agree to allow us 10 business days (M-F not including holidays) to contact our delivery carrier and locate your package.

If your package can not be located we will file a “service failure claim” with our delivery carrier on your behalf. At this time CoolCostumeShop.com will, in good faith, issue you a full refund for your purchase or resend your order. By issuing this good faith refund, we only ask that you assist us in the claim process. You may have to answer a few questions or fill out a short form from our delivery carrier so we can recover our losses. If, for some reason, our delivery carrier can prove that this claim is fraudulent you will be billed accordingly.